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Managing Foodservice Systems

Managing Food Servi= ce Systems

Objectives<= /font>

Efficiency Vs. Effectiveness

Role of Manager=

Inverted Pyramid For Service

Key Management Skil= ls

Key Management Func= tions

Key Management Functions
(continued)

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Managing Foodservice Systems

Managing Food Servi= ce Systems
Overview
Management staff ro= le in hotel and F&B settings are very important to the success of the business ru= n. Therefore, indicating what role each manager in all departments play is crucial to enable them to act as they are supposed to.
Goal
The goal of this le= sson is to give brief information about the roles of F&B managers, their roles a= nd responsibilities within the organization.

Objectives<= /font>
At the end of this = lesson, learners will be able to:
Define effectivenes= s and efficiency
List the roles of a= n F&B manager
Explain the importa= nt management skills an F&B manager must have

Efficiency Vs. Effectiveness
Efficiency
Doing things right<= /font>
Too often without r= egard to the customer
Focusing on the tas= k
Looking at the smal= l picture
Effectiveness
Doing the right thi= ngs
A focus that the cu= stomer has choices
A focus on adding v= alue over competition
NOT a focus on bein= g taken advantage of

Role of Manager=
Interpersonal
Role model; leader<= /font>
Informational
Formal methods to d= isseminate information that employees can trust
Decisional
Strategies for comp= eting, allocating resources, and negotiator

Inverted Pyramid For Service
Customers
Customer is at the = top of the organization
Does not imply that= the customer is always right
Focus on meeting cu= stomer’s needs; adding value
Employees
Internally, line em= ployees are at the top in order of importance
Must provide traini= ng and confidence to empower employees to take care of customers’ needs

Key Management Skil= ls
Technical skills
Ability to understa= nd what it takes to do the job of their subordinates.
It is not so import= ant that the manager has performed the exact job.
Human skills=
Success today will = depend on working with others.
Team players are go= ing to be more successful than individual stars.
Conceptual skills
Understanding the e= ntire system.

Key Management Func= tions
Forecasting<= /td>
Having a map of whe= re you are going
Planning
Ensuring that resou= rces are available when required
Short-term and Stra= tegic (long-term)
Organizing
Creating a hierarch= y that best meets the needs of customers

Key Management Functions
(continued)
Communicating
Can be formal or in= formal; must ensure that all employees feel they know what is going on
Leading
Motivating staff to= achieve the goals of the organization

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------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/pres.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/v3_slide0002.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Managing Foodservice Systems
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Managing Foodservice
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charset="windows-1252" Managing Foodservice Systems
= =
Managing Food Service
Systems
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Objectives
<= /td> = = <= /td> <= /td>
At the end of this lesson, learners will
be able to:
• Define effectiveness and efficiency
• List the roles of an F&B manager
• Explain the important management
skills an F&B manager must have
------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/v3_slide0005.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Managing Foodservice Systems
Efficiency Vs. Effectiveness
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Efficiency
• Doing things right
• Too often without regard to the customer
• Focusing on the task
• Looking at the small picture
• Effectiveness
• Doing the right things
• A focus that the customer has choices
• A focus on adding value over competition
• NOT a focus on being taken advantage of
------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/v3_slide0006.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Managing Foodservice Systems
Role of Manager
<= /td>
<= b>Role of
Manager
Managing Foodservice Systems
Inverted Pyramid For Service
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Customers
• Customer is at the top of the
organization
• Does not imply that the customer is
always right
• Focus on meeting customer’s
needs; adding value
• Employees
• Internally, line employees are at
the top in order of importance
• Must provide training and
confidence to empower
employees to take care of
customers’ needs
CUSTOMERS
<= /td>
Managers
Top= Management
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Key Management Skills
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Technical skills
• Ability to understand what it takes to do the
job of their subordinates.
• It is not so important that the manager has
performed the exact job.
• Human skills
• Success today will depend on working with
others.
• Team players are going to be more successful
than individual stars.
• Conceptual skills
• Understanding the entire system.
------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/v3_slide0009.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Managing Foodservice Systems
Key Management Functions
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> = <= /td> <= /td>
• Forecasting
• Having a map of where you are going
• Planning
• Ensuring that resources are available when
required
• Short-term and Strategic (long-term)
• Organizing
• Creating a hierarchy that best meets the
needs of customers
------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/v3_slide0010.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Managing Foodservice Systems
= =
Key Management Functions
(continued)
<= /td> <= /td> <= /td> <= /td> <= /td> =
• Communicating
• Can be formal or informal; must ensure
that all employees feel they know what
is going on
• Leading
• Motivating staff to achieve the goals of
the organization
------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/slide0002.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Managing Foodservice Systems
Managing Foodservice Systems
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Managing Food Service Systems
□Overview
□Management= staff role in hotel and F&B settings are very important to the success of the business run. Therefore, indicating what role each manager in all departments play <= /span>is crucial to enable them to act as they are supposed to.
□Goal
□The goal o= f this lesson is to give brief information about the roles of F&B managers, their roles and responsibilities within the organization.
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fxS8n1yD47O49vWuaQ1srfia1yuitZTWm0xRu9ACw11PkEWNrGhKqdfUBEc+G0SQmlBZSja6CJW2 iiTOUJnXvFqRsmkE7IUsm0kNCqd+Shxs/kI4wtqiuGi2rumSVVEyEh6Wan2ZGclJhMtb6rzHmqQ5 WgHDOUlTstM06ixeB58bTpuU8rmwoe5UoZvCpiJ2u9ntVE9BAzOiSva8qnqqete73t2yBat4AWt8 /QLf99L3vpRSjDn12xjI9Pe//A3wYwD8OwFHBo8SSbCCF8zgBjt4wWcBwPUmfJYKU/jCFs4whjes 4Q5z+MMeDjGIRyziEpP4xCaucEAAADs= ------=_NextPart_01C67419.561B6C40 Content-Location: file:///C:/B96BA213/Managing_Foodservice_Systems_files/slide0004.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Managing Foodservice Systems
Objectives
□At the = end of this lesson, learners will be able to:
<= span class=3DBB style=3D'position:absolute;left:-4.1%'>□Define effectiveness and efficiency
<= span class=3DBB style=3D'position:absolute;left:-4.53%'>□List the = roles of an F&B manager
□Explain the important management skills an F&B manager must have=
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Efficiency Vs. Effectiveness
□= ;Efficiency
□= ;Doing things right
□= ;Too often without regard to the customer
□= ;Focusing on the task
□= ;Looking at the small picture
□= ;Effectiveness
□= ;Doing the right things
□= ;A focus that the customer has choices
□= ;A focus on adding value over competition
□= ;NOT a focus on being taken advantage of
□
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Role of Manager
&= #9633;Interpersonal
= □Role model; leader
&= #9633;Informational
□Formal methods to disseminate information that employees can trust
&= #9633;Decisional
□Strategies for competing, allocating resources, and negotiator
Role of
Manager
Interpersonal
Informational
Decisional
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Inverted Pyramid For Service
□C= ustomers
□Customer is at the top of the organization
□Does not imply that the customer is = always right
□Focus on meeting customer’s needs; adding value
□E= mployees
□Internally, line employees are at the top in order of importance <= /div>
□Must provide training and confidence to empower employees to take care of customers’ needs
Employees
Middle
Managers
Top Management
CUSTOMERS
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Key Management Skills
□= ;Technical skills
□= ;Ability to understand what it takes to do the job of their subordinates.
□= It is not so important that the manager has performed the exact job.
□= ;Human skills
□= ;Success today will depend on working with others.
□= ;Team players are going to be more successful than individual stars.= 3;
□= ;Conceptual skills
□= ;Understanding the entire system.
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Key Management Functions
□Forecasting
<= span style=3D'font-size:86%'>□Having a map of where you are going
□Planning
<= span style=3D'font-size:86%'>□Ensuring that resources are available when = required
<= span style=3D'font-size:83%'>□Short-term and Strategic (long-term)
□Organizing
<= span style=3D'font-size:86%'>□Creating a hierarchy that best meets the needs of customers
□
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Key Management Functions
(continued)
□Communica= ting
<= span class=3DB1B style=3D'position:absolute;left:-3.61%'>□Can be f= ormal or informal; must ensure that all employees feel they know w= hat is going on
□Leading&#= 13;
<= span class=3DB1B style=3D'position:absolute;left:-3.57%'>□Motivati= ng staff to achieve the goals of the organization
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‹header›
‹date/time›=
Click to edit Master text styles
Second level
Third level
Fourth level
Fifth level
‹footer›
‹#›
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application/javascript; charset="us-ascii" function LoadSld() { var sld=3DGetObj("SlideObj") if( !g_supportsPPTHTML ) { =09 sld.style.visibility=3D"visible" return } if( MakeNotesVis() ) return runAnimations =3D _InitAnimations(); =09 if( IsWin("PPTSld") ) parent.SldUpdated(GetSldId()) g_origSz=3DparseInt(SlideObj.style.fontSize) g_origH=3Dsld.style.posHeight g_origW=3Dsld.style.posWidth g_scaleHyperlinks=3D(document.all.tags("AREA").length>0) if( g_scaleHyperlinks ) InitHLinkArray() if( g_scaleInFrame||(IsWin("PPTSld") && parent.IsFullScrMode() ) ) document.body.scroll=3D"no" _RSW() if( IsWin("PPTSld") && parent.IsFullScrMode() ) FullScrInit(); =09 MakeSldVis(); ChkAutoAdv() if( runAnimations ) { if( document.all("NSPlay") ) document.all("NSPlay").autoStart =3D false; if( sld.filters && sld.filters.revealtrans ) setTimeout( "document.body.start()", sld.filters.revealtrans.duration * = 1000 ); else document.body.start(); } } function MakeSldVis()=20 { var fTrans=3Dg_showAnimation && SldHasTrans() if( fTrans )=09 { if( g_bgSound ) { idx=3Dg_bgSound.indexOf(","); pptSound.src=3Dg_bgSound.substr( 0, idx ); pptSound.loop=3D -(parseInt(g_bgSound.substr(idx+1))); } SlideObj.filters.revealtrans.Apply()=09 } SlideObj.style.visibility=3D"visible" if( fTrans ) SlideObj.filters.revealtrans.Play() } function MakeNotesVis()=20 { if( !IsNts() ) return false=20 SlideObj.style.display=3D"none" nObj =3D document.all.item("NotesObj") parent.SetHasNts(0) if( nObj ) {=20 nObj.style.display=3D"" parent.SetHasNts(1) } return 1 } function ChkAutoAdv() { if(SldHasTrans()) SlideObj.onfilterchange=3DAutoAdv else AutoAdv() } function AutoAdv() { if(!IsWin("PPTSld") || !gUseSldTimings )return var sld=3DGetCurSld() if( (sld.mAdvDelay>0) && !parent.IsFramesMode() ) setTimeout("parent.GoToNextSld()",sld.mAdvDelay) } function GetObj(id) { if(g_supportsPPTHTML) return document.all(id); else return document.getElementById(id); } function SldHasTrans() { return SlideObj.style.filter !=3D ""; } function GetSldId()=20 { var regExp =3D /file:\/\/\//i var pos =3D location.href.search(regExp) if (MHTMLPrefix !=3D "" && pos !=3D -1) sId =3D location.href.substring(pos) else { sId =3D RemoveFilePrefixFromHref(location.href); var regExp =3D /\// var fixedHref =3D sId var pos =3D -1 =09 pos =3D fixedHref.search(regExp) while (pos !=3D -1) { fixedHref =3D fixedHref.replace(regExp, "\\") pos =3D fixedHref.search(regExp) } =09 if (g_fBaseHyperlink =3D=3D true) sId =3D "file:///" + fixedHref; else sId =3D fixedHref.substring(fixedHref.lastIndexOf('\\') + 1) } =09 return sId } function HideMenu() { if( frames["PPTSld"] && PPTSld.document.all.item("ctx= tmenu") && PPTSld.ctxtmenu.style.display!=3D"none" ) { PPTSld.ctxtmenu.styl= e.display=3D'none'; return true } return false } function IsWin( name ) { return window.name =3D=3D name } function IsNts() { return IsWin("PPTNts") } function IsSldOrNts() { return( IsWin("PPTSld")||IsWin("PPTNts") ) } function SupportsPPTAnimation() { return( navigator.platform =3D=3D "Win32"= && navigator.appVersion.indexOf("Windows")>0 ) } function SupportsPPTHTML() { var appVer=3Dnavigator.appVersion, msie=3DappVer.indexOf("MSIE "), ver=3D0 if( msie >=3D 0 ) ver=3DparseFloat( appVer.substring( msie+5, appVer.indexOf(";",msie) ) ) else ver=3DparseInt(appVer) return( ver >=3D 4 && msie >=3D 0 ) } function _RSW() { if( !g_supportsPPTHTML || IsNts() || ( !g_scaleInFrame && (!IsWin("PPTSld") || !parent.IsFullScrMode()) ) ) return var padding=3D0; if( IsWin("PPTSld") && parent.IsFramesMode() ) padding=3D6 cltWidth=3Ddocument.body.clientWidth-padding cltHeight=3Ddocument.body.clientHeight-padding factor=3D(1.0*cltWidth)/g_origW if( cltHeight < g_origH*factor ) factor=3D(1.0*cltHeight)/g_origH newSize =3D g_origSz * factor if( newSize < 1 ) newSize=3D1 s=3DSlideObj.style s.fontSize=3DnewSize+"px" s.posWidth=3Dg_origW*factor s.posHeight=3Dg_origH*factor s.posLeft=3D(cltWidth-s.posWidth+padding)/2 s.posTop=3D(cltHeight-s.posHeight+padding)/2 if( g_scaleHyperlinks ) ScaleHyperlinks( factor ) } function _InitAnimations() { animRuntimeInstalled =3D ''+document.body.localTime !=3D 'undefined'; isFullScreen =3D (window.name =3D=3D "PPTSld") && !parent.IsFramesMode(); g_animUseRuntime =3D g_showAnimation && animRuntimeInstalled && !(isFullSc= reen && parent.IsSldVisited()); if( g_animUseRuntime ) { collSeq =3D document.all.tags("seq"); if( collSeq !=3D null ) { for(ii=3D0;ii numSlds ) gSldJumpIdx =3D numSlds; if ( gSldJumpIdx >=3D 0 ) { if ( gSldJumpIdx =3D=3D 0 ) gSldJumpIdx =3D 1; var jumpTo =3D parseInt(gSldJumpIdx); gSldJump =3D 0; gSldJumpIdx =3D ""; win.GoToSld( parent.GetSldList().mList[jumpTo-1].mSldHref ) } } } function _KDH() { if( event.keyCode =3D=3D 8 ) { event.returnValue =3D 0; parent.GoToPrevSld(); } }function DocumentOnClick() { if( IsNts() || parent.HideMenu() ) return; if( ( g_allowAdvOnClick && (window.name=3D=3D"PPTSld") && !parent.IsFrames= Mode() ) || (event && event.keyCode=3D=3D32) ) { =09 if( g_animUseRuntime && g_animMainSequence && g_animMainSequence.cangonex= t ) return; parent.GoToNextSld(); } } var g_supportsPPTHTML =3D SupportsPPTHTML(), g_scaleInFrame =3D 1, gId=3D""= , g_bgSound=3D"", g_scaleHyperlinks =3D false, g_allowAdvOnClick =3D 1, g_showInBrowser = =3D 0, gLoopCont =3D 0, gUseSldTimings =3D 1; var g_showAnimation =3D g_supportsPPTHTML && SupportsPPTAnimation() && ( (w= indow.name=3D=3D"PPTSld" && !parent.IsFramesMode()) || g_showInBrowser );va= r g_animManager =3D null; var g_animUseRuntime =3D false; var g_animItemsToHide, g_animInteractiveItems, g_animSlideTime; var g_animMainSequence =3D null; var ENDSHOW_MESG=3D"End of slide show, click to exit.", SCREEN_MODE=3D"Fram= es", gIsEndShow=3D0, NUM_VIS_SLDS=3D9, SCRIPT_HREF=3D"script.js", FULLSCR_H= REF=3D"fullscreen.htm"; var gCurSld =3D gPrevSld =3D 1, g_offset =3D 0, gNtsOpen =3D gHasNts =3D gO= tlTxtExp =3D 0, gHasNarration =3D 0, gOtlOpen =3D true window.gPPTHTML=3DSupportsPPTHTML() var g_fBaseHyperlink =3D false; var gMainDoc=3Dnew Array(new hrefList("slide0002.htm",1,-1,1),new hrefList(= "slide0003.htm",1,-1,1),new hrefList("slide0004.htm",1,-1,1),new hrefList("= slide0005.htm",1,-1,1),new hrefList("slide0006.htm",1,-1,1),new hrefList("s= lide0007.htm",1,-1,1),new hrefList("slide0008.htm",1,-1,1),new hrefList("sl= ide0009.htm",1,-1,1),new hrefList("slide0010.htm",1,-1,1)); /********************************************* Frameset functions These functions control slide navigation and state of the frameset. **********************************************/ function RemoveFilePrefixFromHref(href) { var regExp =3D /^file:\/\/\//i; return href.replace(regExp, "") } function FullScrInit() { g_allowAdvOnClick =3D GetCurSld().mAdvOnClk document.body.style.backgroundColor=3D"black" document.oncontextmenu=3Dparent._CM; document.onkeydown =3D _KDH; document.ondragstart=3DCancel document.onselectstart=3DCancel self.focus() } function Redirect( frmId ) {=09 var str=3Ddocument.location.hash,idx=3Dstr.indexOf('#'), sId=3DGetSldId() if(idx>=3D0) str=3Dstr.substr(1); if( window.name !=3D frmId && ( sId !=3D str) ) { obj =3D GetObj("Main-File") window.location.href=3Dobj.href+"#"+sId return 1 } return 0 } var MHTMLPrefix =3D CalculateMHTMLPrefix();=20 function CalculateMHTMLPrefix() { if ( document.location.protocol =3D=3D 'mhtml:') {=20 href=3Dnew String(document.location.href)=20 Start=3Dhref.indexOf('!')+1=20 End=3Dhref.lastIndexOf('/')+1=20 if (End < Start)=20 return href.substring(0, Start)=20 else=20 return href.substring(0, End)=20 } return ''; } function GetTags(base,tag) { if(g_supportsPPTHTML) return base.all.tags(tag); else return base.getElementsByTagName(tag); } function UpdNtsPane(){ if(frames["PPTNts"]) PPTNts.location.replace( MHTMLP= refix+GetHrefObj( gCurSld ).mNtsHref ) } function UpdNavPane( sldIndex ){ if(gNavLoaded) PPTNav.UpdNav() } function UpdOtNavPane(){ if(gOtlNavLoaded) PPTOtlNav.UpdOtlNav() } function UpdOtlPane(){ if(gOtlLoaded) PPTOtl.UpdOtl() } function SetHasNts( fVal ) { if( gHasNts !=3D fVal ) { gHasNts=3DfVal UpdNavPane() } } function ToggleOtlText() { gOtlTxtExp=3D!gOtlTxtExp UpdOtlPane() } function ClearMedia() { // Clear any sounds playing before launching another browser window. Other= wise, // in fullscreen mode, you'll continue to hear the sound in the frames mod= e. if (PPTSld.pptSound) PPTSld.pptSound.loop =3D 0; } function FullScreen() {=20 if ( PPTSld.g_animUseRuntime ) PPTSld.document.body.pause(); ClearMedia(); var href =3D ( document.location.protocol =3D=3D 'mhtml:') ? FULLSCR_HREF = : FULLSCR_HREF+"#"+GetHrefObj(gCurSld).mSldHref; if (MHTMLPrefix !=3D "") href =3D RemoveFilePrefixFromHref(href) if(PPTNav.event.ctrlKey) { var w =3D (window.screen.availWidth * 1.0) / 2.0 var h =3D w * (PPTSld.g_origH * 1.0) / PPTSld.g_origW win =3D window.open( MHTMLPrefix+href,null,"toolbar=3D0,resizable=3D1,top= =3D0,left=3D0," + "width=3D"+ w + ",height=3D" + h ); if( win.document.body && PPTSld.g_animUseRuntime ) win.document.body.PPTSldFrameset=3Dwindow; } else { win =3D window.open( MHTMLPrefix+href,null,"fullscreen=3Dyes" ); if( win.document.body && PPTSld.g_animUseRuntime ) win.document.body.PPTSldFrameset=3Dwindow; } } function ToggleVNarration() { rObj=3DPPTSld.document.all("NSPlay") if( rObj && !PPTSld.g_animUseRuntime ) { if( (rObj.playState =3D=3D 1)||(rObj.playState =3D=3D 0) ) rObj.Play() else if( rObj.playState =3D=3D 2 ) rObj.Pause() else return; } else if( PPTSld.g_animUseRuntime ) { narObj =3D PPTSld.document.all("narrationID") if( narObj ) narObj.togglePause() } } function GetCurSldNum() { =20 obj=3DGetHrefObj(gCurSld) if( obj.mOrigVis =3D=3D 1 ) return obj.mSldIdx else =20 return gCurSld } function GetNumSlds() { =20 if( GetHrefObj(gCurSld).mOrigVis =3D=3D 1 ) return GetSldList().mNumVisSlds; else return GetSldList().mList.length } function GetSldNum( href ) { for(ii=3D0; ii