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Beverage Management=

Objectives<= /font>

Getting a License t= o Sell Alcohol

Beverage Service

Beverage Products

Service Techniques<= /a>

Cocktail Service St= eps

Merchandising

Alcohol Awareness

Alcohol Control=

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Beverage Management=
Overview
Some beverage manag= ement issues will be identified in this presentation like getting a license to sell alcohol, training for beverage service, service techniques
Goal
To gain sufficient = information about beverage management

Objectives<= /font>
To learn the proced= ure of the getting license for selling liquor
To learn beverage p= roducts
To learn service te= chniques
To learn the cockta= il service steps
To learn the mercha= ndising types of liquor

Getting a License t= o Sell Alcohol
ABC regulations are= locally developed
Alcohol and Beverag= e Commission
Variety of Alcohol = Sale Distinctions
Full, beer and wine, on-premise, off-premise byob – determined by local custom
Obtaining a license=
Each market will di= stribute liquor licenses differently
Through lottery
Secondary Market
From local ABC

Beverage Service
Training
Once service standa= rd is developed employees must be trained
Beverage products
Service Techniques<= /font>
Merchandising
Alcohol awareness
Alcohol control

Beverage Products
Spirits – gin, vodk= a, rum, whisky, blends
House, call, and pr= emium
Wines – Region, Gra= pe, Color, Type
Beers
Style – pilsner, po= rter, stout, ale, lager
Characteristics – l= ight, lite, dark, amber
Production – Mass, = microbrew, brewpub

Service Techniques<= /a>
Standards
Bar Service<= /td>
Call Order
Frozen, high balls,= straight spirits, cordials, mixed drinks, blended drinks, cream drinks, sodas, win= e, beer
Garnishes
Glassware
Cocktail napkins
Tray service=
Capping ashtrays
Check Control

Cocktail Service St= eps
Greet guest with sm= ile and ask for order.
Up-sell when possib= le
Keep accurate recor= d or who ordered what
Order drinks from b= ar tender
Add garnishes when = necessary
Place drinks and na= pkins on tray
Holding tray in one= hand serve drinks with other
Serve drinks from t= he right
Clear glasses as so= on as they are empty
Ask for refill when= glass are ¼ full
Change ashtrays by = capping after 2 butts

Merchandising
Bar Display<= /td>
Mirrors, straight e= dges, wood, lighting, location, premium brands
Taking Orders
Suggestive selling,= up-selling, multiple drinks,
Merchandising Cente= rs
Menus, table tents,= posters, satellite displays

Alcohol Awareness
Train staff on alco= hol content equivalents
12 oz beer
5 oz wine
1.25 oz 80 proof li= quor
1 oz 100 proof liqu= or
Monitoring the Gues= t
Green – sober
Yellow – becoming i= ntoxicated
Offer non-alcoholic= suggestions – slow down the service
Red – get second op= inion prior to cutting off, ask for assistance, stop service according to operation’s policies and procedures

Alcohol Control=
Alcohol management = is very tricky
Obligation of manag= ement to protect
Employees and guest= s
Develop strict acco= unting and control procedures
Limit access, perpe= tual inventories, develop par stocks, take routine inventories, spot count cash drawers, have a replenish procedure.
Have a 1-strike you= are out policy for violating alcohol related rules

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------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/master13.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/pres.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/v3_slide0010.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Beverage Management
Beverage Management
<= /td> <= /td> <= /td> <= /td> = <= /td> <= /td> <= /td>
Overview
• Some beverage management issues
will be identified in this presentation like
getting a license to sell alcohol,
training for beverage service, service
techniques
Goal
• To gain sufficient information about
beverage management
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ruEuLuIyruI2LuQ+ruT+rd1WruVeLuZmN67mbi7ndq7nfi7ohq7oji7plq7pni7qpq7qri7rtq7r vi7sxq7szi7t1q7t3i7u5q7u7i7nBgQAOw== ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/v3_slide0011.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Beverage Management
Objectives
<= /td> <= /td> = <= /td> <= /td> <= /td>
• To learn the procedure of the getting
license for selling liquor
• To learn beverage products
• To learn service techniques
• To learn the cocktail service steps
• To learn the merchandising types of
liquor
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Getting a License to Sell Alcohol
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• ABC regulations are locally developed
• Alcohol and Beverage Commission
• Variety of Alcohol Sale Distinctions
• Full, beer and wine, on-premise, off-premise byob
– determined by local custom
• Obtaining a license
• Each market will distribute liquor licenses
differently
• Through lottery
• Secondary Market
• From local ABC
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Beverage Service
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Training
• Once service standard is developed
employees must be trained
• Beverage products
• Service Techniques
• Merchandising
• Alcohol awareness
• Alcohol control
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Beverage Products
<= /td> <= /td> <= /td> = = <= /td> <= /td>
• Spirits – gin, vodka, rum, whisky, blends
• House, call, and premium
• Wines – Region, Grape, Color, Type
• Beers
• Style – pilsner, porter, stout, ale, lager
• Characteristics – light, lite, dark, amber
• Production – Mass, microbrew, brewpub
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Service Techniques
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> =
• Standards
• Bar Service
• Call Order
• Frozen, high balls, straight spirits, cordials, mixed drinks,<= /font>
blended drinks, cream drinks, sodas, wine, beer
• Garnishes
• Glassware
• Cocktail napkins
• Tray service
• Capping ashtrays
• Check Control
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Cocktail Service Steps
<= /td> = <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Greet guest with smile and ask for order.
• Up-sell when possible
• Keep accurate record or who ordered what
• Order drinks from bar tender
• Add garnishes when necessary
• Place drinks and napkins on tray
• Holding tray in one hand serve drinks with other
• Serve drinks from the right
• Clear glasses as soon as they are empty
• Ask for refill when glass are ¼ full
• Change ashtrays by capping after 2 butts
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Merchandising
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> = <= /td> <= /td> <= /td>
• Bar Display
• Mirrors, straight edges, wood, lighting,
location, premium brands
• Taking Orders
• Suggestive selling, up-selling, multiple
drinks,
• Merchandising Centers
• Menus, table tents, posters, satellite
displays
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Alcohol Awareness
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Alcohol Control
<= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td> <= /td>
• Alcohol management is very tricky
• Obligation of management to protect
• Employees and guests
• Develop strict accounting and control
procedures
• Limit access, perpetual inventories, develop par
stocks, take routine inventories, spot count cash
drawers, have a replenish procedure.
• Have a 1-strike you are out policy for
violating alcohol related rules
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Beverage Management
□Overview
□Some beve= rage management issues will be identified in this presentation like <= /span>getting a license to sell alcohol, training for beverage service, servic= e techniques
□Goal
□To gain sufficient information about beverage management
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Objectives
□= To learn the procedure of the getting license for selling liquor
□= ;To learn beverage products
□= ;To learn service techniques
□= ;To learn the cocktail service steps
□= To learn the merchandising types of liquor
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Getting= a License to Sell Alcohol
□ABC regula= tions are locally developed
□Alcohol and Beverage Commission
□Variety of Alcohol Sale Distinctions
□Full, beer= and wine, on-premise, off-premise byob – determined by local custom
□Obtaining a license
□Each marke= t will distribute liquor licenses differently
□Through lottery
□Secondary Market
□From local= ABC
Every = community has laws regarding the sale and consumption of alcoholic beverages. In recent years the burden to uphold these laws has been laid at the restaurateurs. Many states have enacted a set of laws which are commonly referred to as = the Dram Shop Laws after the name of the congressional member who proposed the laws to Congress. Similar to food safety regulations, these laws vary wid= ely from state to state and in some state from county/city to county/city. Th= is presents a major challenge on foodservice operators who serve alcohol to ensure that they and their staff are up to date on any legal changes to t= he laws. The agency within each state/municipality is often called the ABC a synonym for Alcohol and Beverage Commission.

Most g= overnmental agencies across the US offer retailers included foodservice operation a variety of sale levels that put restrictions on these outlets as to what = they are legally able to serve as well as the time periods for which these alcoholic beverages can be served. Generally, in the last ten years municipalities have removed restrictions of when alcoholic beverages can = be sold moving to a more liberal positions. Traditionally these laws which restricted the operation of retail operations including the sale of alcoh= olic beverages were referred to as Blue Laws. In Delaware, there are various licenses that are granted to foodservice operators including beer and wine only and full service. Recently, the state repealed the restriction of selling alcoholic beverages in take away retail outlets. Before this chan= ge if you wanted to get an alcoholic beverage away from your home you would = have to go to a restaurant with a full-service license.

Each j= urisdiction dictates how the licenses will be awarded. In Delaware, you simply have to apply and as long as after a public forum no one objects, you can be issu= ed a license. In Tampa, FL. They only allow a limited number of new licenses t= o be issued each year based on a formula of growth in the community. If you ow= n a liquor license they are worth a lot of money. To transfer the license an application must be submitted to the ABC if the principals who are buying= the license are deemed responsible then the market determines the price paid.= The new licenses allowed each year are distributed through a lottery. In other communities when an operator ceases to do business the beverage license reverts back to the municipality. The bottom line is that when developing= a new foodservice operation and the intent is to sell alcoholic beverages i= t is important that the operator does their homework before development. A per= fect case in point is the Italian Bistro which opened on Main Street in Newark. They were confident that the city would sell them a beverage license. Aft= er a public hearing there was too much dissent from the surrounding area, in p= art due to the vicinity of the University and they were denied a license. The= ir concept was unable to survive without the ability to offer Italian Wines along with their moderately upscale product.
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Beverage Service
&#= 9633;Training
= 633;Once service standard is developed employees must be trained
&= #9633;Beverage products
&= #9633;Service Techniques
&= #9633;Merchandising
&= #9633;Alcohol awareness
&= #9633;Alcohol control
Foodse= rvice operators that choose and are able to secure a liquor license are held to= a higher standard to protect their employees and customers from harm result= ing from the service and consumption of alcohol. As you have learned the sale= of alcoholic beverage typically yield a higher profit margin than the sale of food. For this reason restaurants offering alcoholic beverages to the customers have a financial incentive to maximize sales and reduce opportunities for employee mishandling alcohol and theft. The remaining slides in this presentation will cover the training that foodservice establishments must consider to maximize guest enjoyment and profits, as = well as protect employees and guests while serving and consuming alcoholic beverages in their establishments respectively.
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Beverage Products
&#= 9633;Spirits – gin, vodka, rum, whisky, blends
&= #9633;House, call, and premium
&#= 9633;Wines – Region, Grape, Color, Type
&#= 9633;Beers
&= #9633;Style – pilsner, porter, stout, ale, lager
&= #9633;Characteristics – light, lite, dark, amber
&= #9633;Production – Mass, microbrew, brewpub
□ <= /div>
□
There = are 3 broad classes of alcoholic beverages. It is important that service staff serving alcoholic beverages have a solid understanding of the products that they serve. Without proper training in product knowledge, opportunities to education the consumer by the sales staff and to up-sell are missed both leading to not maximizing the operation’s revenues. Research has sh= own that when service staff interact with guests by educating them on the products that are offered guests are more likely to spend the additional money for the upgrade and to report higher service ratings. Too often operators fail to adequately train their staff on the beverage products offered resulting in staff that is merely and order taker.

There = are many types of distilled alcohol products these are referred to a spirits. With disti= lled alcohol the raw ingredients are some type of plant product such as potato= es, grains, sugar cane etc. This is not a beverage course, so I will not go i= nto detail as to what the different raw ingredients are used to distinguish between gin, vodka, rum etc. This spirits listed in the slide is listed according to historical popularity. In recent years vodka and rum have outsold the other spirits and today manufacturers are using a variety of gimmicks to increase sales included flavorings and unusual bottle packagi= ng. In short, the production of spirits requires that the raw ingredients are heated resulting in the liquid that remains containing alcohol. In the US spirits are rated in proof which relates to the percentage of alcohol fou= nd in the bottle. If an spirit has 40% alcohol it is sold as 80 proof. There= fore if you wanted to drink straight alcohol you would have to purchase 200 pr= oof liquor, which would kill you. About the highest alcohol percentage is abo= ut 80% and this is often referred to as grain alcohol. Probably the most pop= ular high alcoholic product is Bacardi 151, which would be about 75% alcohol. = Most restaurants that service alcoholic beverage create a 3 tier pricing system for the brands that they carry. These are commonly referred to as house, call, and premium. It is the call and premium brands that servers have ma= ny opportunities to up-sell to their guests and increase sales, tips, and cu= stomer satisfaction. Some finer establishments may decide to offer only two level and market their house brands to be a higher quality brand. So for exampl= e, a typical restaurant may have Bartons Vodka as their house, Smirnoff Vodka = as their call brand, and Stoli Vodka as their premium. If a guests requests a vodka tonic the server should be ready to up-sell by giving the guest a forced choice, such as “will your prefer Smirnoff or Stoli”.<= /font>

Wines = are the second category of alcohol and there are two main types still and sparkling. The specific production is different but the both have similarities. Wine is produced from grapes and in some cases other types of fruit. After the fr= uit is picked the juice is squeezed from the grapes, for white wine the skins= are removed, for blush wines (Rose) the skins remain with the juice for a sho= rt period of time, and for Reds, the skins remain for a longer period of tim= e. It is the amount of time that the skins remain with the juice that imparts the wines color. Therefore, white wine can be made from white or red grap= es, but blush and red wine only comes from Red grapes. In the production of w= ine sugar is added to the juice and after a period of time alcohol is produce= d. Wines are labeled and sold according to the region/country (French-Bordea= ux) that produced the wine, the predominate grape used (Chardonnay), the colo= r of the resulting product (Rose) and the method that was used to produce the = wine (Champagne).

The fi= nal category of alcoholic beverages are the beers. Beers like wine have a long history= in the civilized world and local areas have unique customs in the manufactur= ing of brews. Again, the process is similar to spirits as the raw ingredients= are heated. The resulting alcohol is much lower than is found in spirits with most beers containing about 6-8% alcohol. Beers are marketed and labeled according to the style (pilsner), characteristics (dark) or production (micro-brew). Marketers in recent years have created all types schemes to sell brewed products in the market place from lite beer (lower calories),= to fresh beer (born on dates), limited production (micro-brews). A recent tr= end that has gain popularity with the younger crowd are brewed products that = are produced to have a sweeter and “spirit” taste profile. Such as Mike’s Hard Tea and Smirnoff ICE.
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Service Techniques
□Standards&= #13;
□Bar Servic= e
□Call Order=
□Frozen, high balls, straight spirits, cordials, mixed drinks, blended drinks, cream drinks, sodas, wine, beer= 3;
□Garnishes =
□Glassware =
□Cocktail n= apkins
□Tray servi= ce
□Capping ashtrays
□Check Cont= rol
Servic= e standards can improve the experience that the guest receives and increase sales. Bar service has a long tradition and each operation will need to identify how= the service of alcoholic beverages will fit with their theme. The method of service will likely vary between operations one thing that remains consis= tent is the call order of mixed drinks and alcohol. Listed on the slide is the call order most foodservice operators should follow. The order presented takes into account the timing of the production of the list of beverages = that are ordered to ensure that all drinks are served quickly after they are produced and have not loss important taste and appearance quality. So for examples frozen drinks are ordered first because they typically take the longest to produce. Beer is ordered last so that the foam head of a draft beer is still evident when served to the guest.
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Cocktail Service Steps
□Greet gues= t with smile and ask for order.
□Up-sell wh= en possible
□Keep accur= ate record or who ordered what
□Order drin= ks from bar tender
□Add garnis= hes when necessary
□Place drin= ks and napkins on tray
□Holding tr= ay in one hand serve drinks with other
□Serve drin= ks from the right
□Clear glas= ses as soon as they are empty
□Ask for re= fill when glass are ¼ full
□Change ash= trays by capping after 2 butts
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Merchandising
&#= 9633;Bar Display
= 633;Mirrors, straight edges, wood, lighting, location, premium brands&= #13;
&#= 9633;Taking Orders
□Suggestive selling, up-selling, multiple drinks,
&#= 9633;Merchandising Centers
□Menus, table tents, posters, satellite displays
Mercha= ndising and the order of a back bar display can go a long way to effectively selling = more alcoholic beverages. This generally is an area in many restaurants that g= et over looked. Over time displays become drab and unorganized due to the constant production that goes on in and around these areas. Next time you= sit at a bar waiting for a table or to enjoy a drink take a moment to look at what is behind the bar. My guess, that you will likely find all kinds of clutter and a display (if there is one) of alcohol that is random and does not have a focus. Successful merchandisers of alcoholic beverages will ke= ep this areas fresh and clean with consistent attention given to this area. = On a recent occasion while traveling I was sitting at a bar and asked for a bo= ttle of beer that was on the shelf and the server told me they did not carry t= hat label, when I asked why it was displayed she did not know? And had never noticed it before????? Also, while sitting at the bar take a deep whiff a= nd see if you can smell the bar scum. That is the amalgamation of stale beer, alcohol and mold that accumulates and grows in dark warm places. See if y= ou still have an appetite after smelling this. It is amazing that an area th= at has the opportunity to generate the large profit margins and is often the leading area for employee transgressions (theft/free drinks/abuse) is oft= en given second class attention to the other responsibilities that fall on t= he shoulders of manager and owners in restaurants.
------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/slide0008.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Beverage Management
Alcohol Awareness
□Train staff= on alcohol content equivalents
□12 oz beer=
□5 oz wine&= #13;
□1.25 oz 80= proof liquor
□1 oz 100 p= roof liquor
□Monitoring= the Guest
□Green R= 11; sober
□Yellow = 211; becoming intoxicated
□Offer non-alcoholic suggestions – slow down the service =
□Red –= ; get second opinion prior to cutting off, ask for assistance, stop service according to <= /span>operation’s policies and procedures
□
Up to = this point the presentation has focused on selling alcoholic beverages (Maximizing sales= of alcoholic beverages). However, operators must be careful not promote excessive consumption of alcohol on their premises. As noted earlier most states have enacted Dram Shop laws which hold operators responsible to the responsible service of the beverages. Many states required servers of alcoholic beverages to be of a minimum age and to have taken a responsible service of alcohol course. A popular program offers servers the metaphor = of traffic lights to determine if their customers have consumed too much alcohol. One component common in the Dram Shop legislation is to hold ser= vers personally responsible if a patron they serve ends up hurting themselves = and/or a third party(ies). Additional requirement is for service staff and opera= tors to identify guests who arrive to their establishment having already consu= med alcohol in excess. In some locations, operators who have identified guests who were intoxicated and did not service them, we held responsible if that person later was in an accident that caused harm to themselves and/or thi= rd parties. The legal court system which is both criminal and civil, is a mo= ving target. With civil courts, precedents are set by juries who rule in a cer= tain way. It is important that operators serving alcoholic beverages keep abre= ast to court rulings in their states and communities so that are aware of potential liability that is associated with the service of alcohol.  Ignorance will not be a defense.=
------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/slide0009.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Beverage Management
Alcohol Control
□A= lcohol management is very tricky
□O= bligation of management to protect
□E= mployees and guests
□Develop st= rict accounting and control procedures
□Limit access, perpetual inventories, develop par <= /span>= stocks, take routine inventories, spot count cash = drawers, have a replenish procedure.
□Have a 1-s= trike you are out policy for violating alcohol related rules
In add= ition to training the staff to understand and practice responsible consumption of alcohol for guests, the operator must have a strong and consistently appl= ied system to ensure that the purchase, storage, and service of alcohol is not abused by their employees. Operators have a responsibility to protect the= ir employees from themselves. The age and characteristics of much of the lab= or force that works in restaurants make the managing of alcohol on premise a challenging duty. With younger employees and a staff that is taking care = of others who are having a good time, lead many to many unsafe practices when alcohol is carried by a restaurant. It is not to say that most of employe= es will need to be monitored, quite the contrary. Most employees will respec= t a alcohol policy as long as it is fair and consistently applied. Key aspect= s of a solid alcohol policy include keeping tight control on the inventory and service of alcohol by limiting access, taking routine and random inventor= ies and cash drawer audits, having ordering and replenishment procedures, and= a 1 strike you are out for employees who violate alcohol related rules.
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Every community has laws regardin= g the sale and consumption of alcoholic beverages. In recent years the burden to uphold these laws has been laid at the restaurateurs. Many states have ena= cted a set of laws which are commonly referred to as the Dram Shop Laws after t= he name of the congressional member who proposed the laws to Congress. Similar to = food safety regulations, these laws vary widely from state to state and in some state from county/city to county/city. This presents a major challenge on foodservice operators who serve alcohol to ensure that they and their staff are up to date on any legal changes to the laws. The agency within each state/municipality is often called the ABC a synonym for Alcohol and Bever= age Commission.
Most governmental agencies across the US offer retailers included foodserv= ice operation a variety of sale levels that put restrictions on these outlets = as to what they are legally able to serve as well as the time periods for whi= ch these alcoholic beverages can be served. Generally, in the last ten years municipalities have removed restrictions of when alcoholic beverages can be sold moving to a more liberal positions. Traditionally these laws which restricted the operation of retail operations including the sale of alcoho= lic beverages were referred to as Blue Laws. In Delaware, there are various licenses that are granted to foodservice operators including beer and wine only and full service. Recently, the state repealed the restriction of sel= ling alcoholic beverages in take away retail outlets. Before this change if you wanted to get an alcoholic beverage away from your home you would have to = go to a restaurant with a full-service license.
Each jurisdiction dictates how the licenses will be awarded. In Delaware, = you simply have to apply and as long as after a public forum no one objects, y= ou can be issued a license. In Tampa, FL. They only allow a limited number of= new licenses to be issued each year based on a formula of growth in the commun= ity. If you own a liquor license they are worth a lot of money. To transfer the license an application must be submitted to the ABC if the principals who = are buying the license are deemed responsible then the market determines the p= rice paid. The new licenses allowed each year are distributed through a lottery= . In other communities when an operator ceases to do business the beverage lice= nse reverts back to the municipality. The bottom line is that when developing a new foodservice operation and the intent is to sell alcoholic beverages it= is important that the operator does their homework before development. A perf= ect case in point is the Italian Bistro which opened on Main Street in Newark. They were confident that the city would sell them a beverage license. Afte= r a public hearing there was too much dissent from the surrounding area, in pa= rt due to the vicinity of the University and they were denied a license. Thei= r concept was unable to survive without the ability to offer Italian Wines along with their moderately upscale product.    
Foodservice operators that choose= and are able to secure a liquor license are held to a higher standard to protect t= heir employees and customers from harm resulting from the service and consumpti= on of alcohol. As you have learned the sale of alcoholic beverage typically y= ield a higher profit margin than the sale of food. For this reason restaurants offering alcoholic beverages to the customers have a financial incentive to maximize sales and reduce opportunities for employee mishandling alcohol a= nd theft. The remaining slides in this presentation will cover the training t= hat foodservice establishments must consider to maximize guest enjoyment and profits, as well as protect employees and guests while serving and consumi= ng alcoholic beverages in their establishments respectively.
There are 3 broad classes of alco= holic beverages. It is important that service staff serving alcoholic beverages = have a solid understanding of the products that they serve. Without proper trai= ning in product knowledge, opportunities to education the consumer by the sales staff and to up-sell are missed both leading to not maximizing the operation’s revenues. Research has shown that when service staff interact with guests by educating them on the products that are offered gu= ests are more likely to spend the additional money for the upgrade and to repor= t higher service ratings. Too often operators fail to adequately train their staff = on the beverage products offered resulting in staff that is merely and order taker.
There are many types of distilled alcohol products these are referred to a spirits. With distilled alcohol the raw ingredients are some type of plant product such as potatoes, grains, sugar cane etc. This is not a beverage course, so I will not go into detail as to what the different raw ingredie= nts are used to distinguish between gin, vodka, rum etc. This spirits listed in the slide is listed according to historical popularity. In recent years vo= dka and rum have outsold the other spirits and today manufacturers are using a variety of gimmicks to increase sales included flavorings and unusual bott= le packaging. In short, the production of spirits requires that the raw ingredients are heated resulting in the liquid that remains containing alcohol. In the US spirits are rated in proof which relates to the percent= age of alcohol found in the bottle. If an spirit has 40% alcohol it is sold as= 80 proof. Therefore if you wanted to drink straight alcohol you would have to purchase 200 proof liquor, which would kill you. About the highest alcohol percentage is about 80% and this is often referred to as grain alcohol. Probably the most popular high alcoholic product is Bacardi 151, which wou= ld be about 75% alcohol. Most restaurants that service alcoholic beverage cre= ate a 3 tier pricing system for the brands that they carry. These are commonly referred to as house, call, and premium. It is the call and premium brands that servers have many opportunities to up-sell to their guests and increa= se sales, tips, and customer satisfaction. Some finer establishments may deci= de to offer only two level and market their house brands to be a higher quali= ty brand. So for example, a typical restaurant may have Bartons Vodka as their house, Smirnoff Vodka as their call brand, and Stoli Vodka as their premiu= m. If a guests requests a vodka tonic the server should be ready to up-sell by giving the guest a forced choice, such as “will your prefer Smirnoff= or Stoli”.
Wines are the second category of alcohol and there are two main types still and sparkling. The specific production is different but the both have simi= larities. Wine is produced from grapes and in some cases other types of fruit. After= the fruit is picked the juice is squeezed from the grapes, for white wine the skins are removed, for blush wines (Rose) the skins remain with the juice = for a short period of time, and for Reds, the skins remain for a longer period= of time. It is the amount of time that the skins remain with the juice that imparts the wines color. Therefore, white wine can be made from white or r= ed grapes, but blush and red wine only comes from Red grapes. In the producti= on of wine sugar is added to the juice and after a period of time alcohol is produced. Wines are labeled and sold according to the region/country (French-Bordeaux) that produced the wine, the predominate grape used (Chardonnay), the color of the resulting product (Rose) and the method that was used to produce the wine (Champagne).
The final category of alcoholic beverages are the beers. Beers like wine h= ave a long history in the civilized world and local areas have unique customs = in the manufacturing of brews. Again, the process is similar to spirits as the raw ingredients are heated. The resulting alcohol is much lower than is fo= und in spirits with most beers containing about 6-8% alcohol. Beers are market= ed and labeled according to the style (pilsner), characteristics (dark) or production (micro-brew). Marketers in recent years have created all types schemes to sell brewed products in the market place from lite beer (lower calories), to fresh beer (born on dates), limited production (micro-brews)= . A recent trend that has gain popularity with the younger crowd are brewed products that are produced to have a sweeter and “spirit” taste profile. Such as Mike’s Hard Tea and Smirnoff ICE. 
Service standards can improve the experience that the guest receives and increase sales. Bar service has a l= ong tradition and each operation will need to identify how the service of alcoholic beverages will fit with their theme. The method of service will likely vary between operations one thing that remains consistent is the ca= ll order of mixed drinks and alcohol. Listed on the slide is the call order m= ost foodservice operators should follow. The order presented takes into account the timing of the production of the list of beverages that are ordered to ensure that all drinks are served quickly after they are produced and have= not loss important taste and appearance quality. So for examples frozen drinks= are ordered first because they typically take the longest to produce. Beer is ordered last so that the foam head of a draft beer is still evident when served to the guest.
Merchandising and the order of a = back bar display can go a long way to effectively selling more alcoholic beverages. This generally is an area in many restaurants that get over looked. Over t= ime displays become drab and unorganized due to the constant production that g= oes on in and around these areas. Next time you sit at a bar waiting for a tab= le or to enjoy a drink take a moment to look at what is behind the bar. My gu= ess, that you will likely find all kinds of clutter and a display (if there is = one) of alcohol that is random and does not have a focus. Successful merchandis= ers of alcoholic beverages will keep this areas fresh and clean with consistent attention given to this area. On a recent occasion while traveling I was sitting at a bar and asked for a bottle of beer that was on the shelf and = the server told me they did not carry that label, when I asked why it was displayed she did not know? And had never noticed it before????? Also, whi= le sitting at the bar take a deep whiff and see if you can smell the bar scum. That is the amalgamation of stale beer, alcohol and mold that accumulates = and grows in dark warm places. See if you still have an appetite after smelling this. It is amazing that an area that has the opportunity to generate the large profit margins and is often the leading area for employee transgress= ions (theft/free drinks/abuse) is often given second class attention to the oth= er responsibilities that fall on the shoulders of manager and owners in restaurants.
Up to this point the presentation= has focused on selling alcoholic beverages (Maximizing sales of alcoholic beverages). However, operators must be careful not promote excessive consumption of alcohol on their premises. As noted earlier most states have enacted Dram Shop laws which hold operators responsible to the responsible= service of the beverages. Many states required servers of alcoholic beverages to b= e of a minimum age and to have taken a responsible service of alcohol course. A popular program offers servers the metaphor of traffic lights to determine= if their customers have consumed too much alcohol. One component common in the Dram Shop legislation is to hold servers personally responsible if a patron they serve ends up hurting themselves and/or a third party(ies). Additiona= l requirement is for service staff and operators to identify guests who arrive to their establishment having already consumed alcohol in excess. In some locations, operators who have identified guests who were intoxicated and did not serv= ice them, we held responsible if that person later was in an accident that cau= sed harm to themselves and/or third parties. The legal court system which is b= oth criminal and civil, is a moving target. With civil courts, precedents are = set by juries who rule in a certain way. It is important that operators serving alcoholic beverages keep abreast to court rulings in their states and communities so that are aware of potential liability that is associated wi= th the service of alcohol.  Igno= rance will not be a defense.
In addition to training the staff= to understand and practice responsible consumption of alcohol for guests, the operator must have a strong and consistently applied system to ensure that= the purchase, storage, and service of alcohol is not abused by their employees. Operators have a responsibility to protect their employees from themselves. The age and characteristics of much of the labor force that works in restaurants make the managing of alcohol on premise a challenging duty. Wi= th younger employees and a staff that is taking care of others who are having a good time, lead many to many unsafe practices when alcohol is carried by a restaurant. It is not to say that most of employees will need to be monito= red, quite the contrary. Most employees will respect a alcohol policy as long a= s it is fair and consistently applied. Key aspects of a solid alcohol policy include keeping tight control on the inventory and service of alcohol by limiting access, taking routine and random inventories and cash drawer aud= its, having ordering and replenishment procedures, and a 1 strike you are out f= or employees who violate alcohol related rules.
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if( MakeNotesVis() ) return runAnimations =3D _InitAnimations(); =09 if( IsWin("PPTSld") ) parent.SldUpdated(GetSldId()) g_origSz=3DparseInt(SlideObj.style.fontSize) g_origH=3Dsld.style.posHeight g_origW=3Dsld.style.posWidth g_scaleHyperlinks=3D(document.all.tags("AREA").length>0) if( g_scaleHyperlinks ) InitHLinkArray() if( g_scaleInFrame||(IsWin("PPTSld") && parent.IsFullScrMode() ) ) document.body.scroll=3D"no" _RSW() if( IsWin("PPTSld") && parent.IsFullScrMode() ) FullScrInit(); =09 MakeSldVis(); ChkAutoAdv() if( runAnimations ) { if( document.all("NSPlay") ) document.all("NSPlay").autoStart =3D false; if( sld.filters && sld.filters.revealtrans ) setTimeout( "document.body.start()", sld.filters.revealtrans.duration * = 1000 ); else document.body.start(); } } function MakeSldVis()=20 { var fTrans=3Dg_showAnimation && SldHasTrans() if( fTrans )=09 { if( g_bgSound ) { idx=3Dg_bgSound.indexOf(","); pptSound.src=3Dg_bgSound.substr( 0, idx ); pptSound.loop=3D -(parseInt(g_bgSound.substr(idx+1))); } SlideObj.filters.revealtrans.Apply()=09 } SlideObj.style.visibility=3D"visible" if( fTrans ) SlideObj.filters.revealtrans.Play() } function MakeNotesVis()=20 { if( !IsNts() ) return false=20 SlideObj.style.display=3D"none" nObj =3D document.all.item("NotesObj") parent.SetHasNts(0) if( nObj ) {=20 nObj.style.display=3D"" parent.SetHasNts(1) } return 1 } function ChkAutoAdv() { if(SldHasTrans()) SlideObj.onfilterchange=3DAutoAdv else AutoAdv() } function AutoAdv() { if(!IsWin("PPTSld") || !gUseSldTimings )return var sld=3DGetCurSld() if( (sld.mAdvDelay>0) && !parent.IsFramesMode() ) setTimeout("parent.GoToNextSld()",sld.mAdvDelay) } function GetObj(id) { if(g_supportsPPTHTML) return document.all(id); else return document.getElementById(id); } function SldHasTrans() { return SlideObj.style.filter !=3D ""; } function GetSldId()=20 { var regExp =3D /file:\/\/\//i var pos =3D location.href.search(regExp) if (MHTMLPrefix !=3D "" && pos !=3D -1) sId =3D location.href.substring(pos) else { sId =3D RemoveFilePrefixFromHref(location.href); var regExp =3D /\// var fixedHref =3D sId var pos =3D -1 =09 pos =3D fixedHref.search(regExp) while (pos !=3D -1) { fixedHref =3D fixedHref.replace(regExp, "\\") pos =3D fixedHref.search(regExp) } =09 if (g_fBaseHyperlink =3D=3D true) sId =3D "file:///" + fixedHref; else sId =3D fixedHref.substring(fixedHref.lastIndexOf('\\') + 1) } =09 return sId } function HideMenu() { if( frames["PPTSld"] && PPTSld.document.all.item("ctx= tmenu") && PPTSld.ctxtmenu.style.display!=3D"none" ) { PPTSld.ctxtmenu.styl= e.display=3D'none'; return true } return false } function IsWin( name ) { return window.name =3D=3D name } function IsNts() { return IsWin("PPTNts") } function IsSldOrNts() { return( IsWin("PPTSld")||IsWin("PPTNts") ) } function SupportsPPTAnimation() { return( navigator.platform =3D=3D "Win32"= && navigator.appVersion.indexOf("Windows")>0 ) } function SupportsPPTHTML() { var appVer=3Dnavigator.appVersion, msie=3DappVer.indexOf("MSIE "), ver=3D0 if( msie >=3D 0 ) ver=3DparseFloat( appVer.substring( msie+5, appVer.indexOf(";",msie) ) ) else ver=3DparseInt(appVer) return( ver >=3D 4 && msie >=3D 0 ) } function _RSW() { if( !g_supportsPPTHTML || IsNts() || ( !g_scaleInFrame && (!IsWin("PPTSld") || !parent.IsFullScrMode()) ) ) return var padding=3D0; if( IsWin("PPTSld") && parent.IsFramesMode() ) padding=3D6 cltWidth=3Ddocument.body.clientWidth-padding cltHeight=3Ddocument.body.clientHeight-padding factor=3D(1.0*cltWidth)/g_origW if( cltHeight < g_origH*factor ) factor=3D(1.0*cltHeight)/g_origH newSize =3D g_origSz * factor if( newSize < 1 ) newSize=3D1 s=3DSlideObj.style s.fontSize=3DnewSize+"px" s.posWidth=3Dg_origW*factor s.posHeight=3Dg_origH*factor s.posLeft=3D(cltWidth-s.posWidth+padding)/2 s.posTop=3D(cltHeight-s.posHeight+padding)/2 if( g_scaleHyperlinks ) ScaleHyperlinks( factor ) } function _InitAnimations() { animRuntimeInstalled =3D ''+document.body.localTime !=3D 'undefined'; isFullScreen =3D (window.name =3D=3D "PPTSld") && !parent.IsFramesMode(); g_animUseRuntime =3D g_showAnimation && animRuntimeInstalled && !(isFullSc= reen && parent.IsSldVisited()); if( g_animUseRuntime ) { collSeq =3D document.all.tags("seq"); if( collSeq !=3D null ) { for(ii=3D0;ii numSlds ) gSldJumpIdx =3D numSlds; if ( gSldJumpIdx >=3D 0 ) { if ( gSldJumpIdx =3D=3D 0 ) gSldJumpIdx =3D 1; var jumpTo =3D parseInt(gSldJumpIdx); gSldJump =3D 0; gSldJumpIdx =3D ""; win.GoToSld( parent.GetSldList().mList[jumpTo-1].mSldHref ) } } } function _KDH() { if( event.keyCode =3D=3D 8 ) { event.returnValue =3D 0; parent.GoToPrevSld(); } }function DocumentOnClick() { if( IsNts() || parent.HideMenu() ) return; if( ( g_allowAdvOnClick && (window.name=3D=3D"PPTSld") && !parent.IsFrames= Mode() ) || (event && event.keyCode=3D=3D32) ) { =09 if( g_animUseRuntime && g_animMainSequence && g_animMainSequence.cangonex= t ) return; parent.GoToNextSld(); } } var g_supportsPPTHTML =3D SupportsPPTHTML(), g_scaleInFrame =3D 1, gId=3D""= , g_bgSound=3D"", g_scaleHyperlinks =3D false, g_allowAdvOnClick =3D 1, g_showInBrowser = =3D 0, gLoopCont =3D 0, gUseSldTimings =3D 1; var g_showAnimation =3D g_supportsPPTHTML && SupportsPPTAnimation() && ( (w= indow.name=3D=3D"PPTSld" && !parent.IsFramesMode()) || g_showInBrowser );va= r g_animManager =3D null; var g_animUseRuntime =3D false; var g_animItemsToHide, g_animInteractiveItems, g_animSlideTime; var g_animMainSequence =3D null; var ENDSHOW_MESG=3D"End of slide show, click to exit.", SCREEN_MODE=3D"Fram= es", gIsEndShow=3D0, NUM_VIS_SLDS=3D10, SCRIPT_HREF=3D"script.js", FULLSCR_= HREF=3D"fullscreen.htm"; var gCurSld =3D gPrevSld =3D 1, g_offset =3D 0, gNtsOpen =3D gHasNts =3D gO= tlTxtExp =3D 0, gHasNarration =3D 0, gOtlOpen =3D true window.gPPTHTML=3DSupportsPPTHTML() var g_fBaseHyperlink =3D false; var gMainDoc=3Dnew Array(new hrefList("slide0010.htm",1,-1,1),new hrefList(= "slide0011.htm",1,-1,1),new hrefList("slide0003.htm",1,-1,1),new hrefList("= slide0002.htm",1,-1,1),new hrefList("slide0004.htm",1,-1,1),new hrefList("s= lide0005.htm",1,-1,1),new hrefList("slide0007.htm",1,-1,1),new hrefList("sl= ide0006.htm",1,-1,1),new hrefList("slide0008.htm",1,-1,1),new hrefList("sli= de0009.htm",1,-1,1)); /********************************************* Frameset functions These functions control slide navigation and state of the frameset. **********************************************/ function RemoveFilePrefixFromHref(href) { var regExp =3D /^file:\/\/\//i; return href.replace(regExp, "") } function FullScrInit() { g_allowAdvOnClick =3D GetCurSld().mAdvOnClk document.body.style.backgroundColor=3D"black" document.oncontextmenu=3Dparent._CM; document.onkeydown =3D _KDH; document.ondragstart=3DCancel document.onselectstart=3DCancel self.focus() } function Redirect( frmId ) {=09 var str=3Ddocument.location.hash,idx=3Dstr.indexOf('#'), sId=3DGetSldId() if(idx>=3D0) str=3Dstr.substr(1); if( window.name !=3D frmId && ( sId !=3D str) ) { obj =3D GetObj("Main-File") window.location.href=3Dobj.href+"#"+sId return 1 } return 0 } var MHTMLPrefix =3D CalculateMHTMLPrefix();=20 function CalculateMHTMLPrefix() { if ( document.location.protocol =3D=3D 'mhtml:') {=20 href=3Dnew String(document.location.href)=20 Start=3Dhref.indexOf('!')+1=20 End=3Dhref.lastIndexOf('/')+1=20 if (End < Start)=20 return href.substring(0, Start)=20 else=20 return href.substring(0, End)=20 } return ''; } function GetTags(base,tag) { if(g_supportsPPTHTML) return base.all.tags(tag); else return base.getElementsByTagName(tag); } function UpdNtsPane(){ if(frames["PPTNts"]) PPTNts.location.replace( MHTMLP= refix+GetHrefObj( gCurSld ).mNtsHref ) } function UpdNavPane( sldIndex ){ if(gNavLoaded) PPTNav.UpdNav() } function UpdOtNavPane(){ if(gOtlNavLoaded) PPTOtlNav.UpdOtlNav() } function UpdOtlPane(){ if(gOtlLoaded) PPTOtl.UpdOtl() } function SetHasNts( fVal ) { if( gHasNts !=3D fVal ) { gHasNts=3DfVal UpdNavPane() } } function ToggleOtlText() { gOtlTxtExp=3D!gOtlTxtExp UpdOtlPane() } function ClearMedia() { // Clear any sounds playing before launching another browser window. Other= wise, // in fullscreen mode, you'll continue to hear the sound in the frames mod= e. if (PPTSld.pptSound) PPTSld.pptSound.loop =3D 0; } function FullScreen() {=20 if ( PPTSld.g_animUseRuntime ) PPTSld.document.body.pause(); ClearMedia(); var href =3D ( document.location.protocol =3D=3D 'mhtml:') ? FULLSCR_HREF = : FULLSCR_HREF+"#"+GetHrefObj(gCurSld).mSldHref; if (MHTMLPrefix !=3D "") href =3D RemoveFilePrefixFromHref(href) if(PPTNav.event.ctrlKey) { var w =3D (window.screen.availWidth * 1.0) / 2.0 var h =3D w * (PPTSld.g_origH * 1.0) / PPTSld.g_origW win =3D window.open( MHTMLPrefix+href,null,"toolbar=3D0,resizable=3D1,top= =3D0,left=3D0," + "width=3D"+ w + ",height=3D" + h ); if( win.document.body && PPTSld.g_animUseRuntime ) win.document.body.PPTSldFrameset=3Dwindow; } else { win =3D window.open( MHTMLPrefix+href,null,"fullscreen=3Dyes" ); if( win.document.body && PPTSld.g_animUseRuntime ) win.document.body.PPTSldFrameset=3Dwindow; } } function ToggleVNarration() { rObj=3DPPTSld.document.all("NSPlay") if( rObj && !PPTSld.g_animUseRuntime ) { if( (rObj.playState =3D=3D 1)||(rObj.playState =3D=3D 0) ) rObj.Play() else if( rObj.playState =3D=3D 2 ) rObj.Pause() else return; } else if( PPTSld.g_animUseRuntime ) { narObj =3D PPTSld.document.all("narrationID") if( narObj ) narObj.togglePause() } } function GetCurSldNum() { =20 obj=3DGetHrefObj(gCurSld) if( obj.mOrigVis =3D=3D 1 ) return obj.mSldIdx else =20 return gCurSld } function GetNumSlds() { =20 if( GetHrefObj(gCurSld).mOrigVis =3D=3D 1 ) return GetSldList().mNumVisSlds; else return GetSldList().mList.length } function GetSldNum( href ) { for(ii=3D0; ii 1 ) PopSldList(); else if( !IsFramesMode() ) { if( gLoopCont ) GoToFirst() else EndShow() } } function GoToPrevSld() { ii=3DgCurSld-1 if( ii > 0 ) { obj=3DGetHrefObj(ii) while ( obj && ( obj.mVis =3D=3D 0 ) && ( ii>0 ) ) obj=3DGetHrefObj(--ii) if( ii =3D=3D 0 ) ii=3D1 GoToSldNum(ii) } } function GoToFirst(){ GoToSld( GetHrefObj(1).mSldHref ) } function GoToLast() { ii=3DGetSldList().mList.length if( ii !=3D gCurSld ) GoToSld( GetHrefObj(ii).mSldHref ) } function GoToSldNum( num ) { if( PPTSld.event ) PPTSld.event.cancelBubble=3Dtrue obj =3D GetHrefObj( num ) obj.mVis=3D1 gPrevSld=3DgCurSld gCurSld =3D num; =09 if (MHTMLPrefix !=3D "") PPTSld.location.replace(MHTMLPrefix+RemoveFilePrefixFromHref(obj.mSldHref= )) else PPTSld.location.replace(obj.mSldHref) =09 if( IsFramesMode() ) { UpdNavPane(); UpdOtlPane(); UpdNtsPane() } } function GoToSld( href ) { if( PPTSld.event ) PPTSld.event.cancelBubble=3Dtrue GetHrefObj( GetSldNum(href) ).mVis=3D1 if (MHTMLPrefix !=3D "") PPTSld.location.replace(MHTMLPrefix+RemoveFilePrefixFromHref(href)) else PPTSld.location.replace(href) } function SldUpdated( id ) { if( id =3D=3D GetHrefObj(gCurSld).mSldHref ) return gPrevSld=3DgCurSld gCurSld=3DGetSldNum(id) if( IsFramesMode() ) { UpdNavPane(); UpdOtlPane(); UpdNtsPane() } } function PrevSldViewed(){ GoToSld( GetHrefObj(gPrevSld).mSldHref ) } function HasPrevSld() { return ( gIsEndShow || ( gCurSld !=3D 1 && GetHrefO= bj( gCurSld-1 ).mVis =3D=3D 1 )||( GetCurSldNum() > 1 ) ) } function HasNextSld() { return (GetCurSldNum() !=3D GetNumSlds()) } function CloseWindow() { if( HideMenu() ) return; =09 var event =3D PPTSld.event; if( !IsFramesMode() && event && (event.keyCode=3D=3D27 || event.keyCode=3D= =3D32 || event.type=3D=3D"click" ) ) window.close( self ); CatchNumKeys( self, event ); } function Unload() { gIsEndShow=3D0; } function SetupEndShow() { gIsEndShow=3D1; PPTSld.document.body.scroll=3D"no"; PPTSld.document.onkeypress=3DCloseWindow; PPTSld.document.onclick=3DCloseWindow; PPTSld.document.oncontextmenu=3D_CM; } function EndShow() { if( IsFramesMode() ) return if( PPTSld.event ) PPTSld.event.cancelBubble=3Dtrue doc=3DPPTSld.document var dir =3D doc.body.dir if( dir !=3D "rtl" ) dir =3D "ltr"; doc.open() doc.writeln('


' + ENDSHOW_MESG + '

') doc.close() } function SetSldVisited(){ GetSldList().mList[gCurSld-1].mVisited=3Dtrue } function IsSldVisited(){ return GetSldList().mList[gCurSld-1].mVisited } function hrefList( sldHref, visible, advDelay, advClk ) { this.mSldHref=3D this.mNtsHref =3D sldHref this.mOrigVis=3D this.mVis =3D visible this.mVisited=3D false this.mAdvDelay=3D advDelay this.mAdvOnClk=3D advClk } function SldList(arr,curSld,fEnd) { this.mCurSld =3D curSld; this.mList =3D new Array(); var idx =3D 1; for(ii=3D0;ii 0) { PushSldList(sldList,fEnd); gCurSld =3D 1; } else if( PPTSld.event ) PPTSld.event.cancelBubble=3Dtrue } function PushSldList(arr,fEnd) { var ii =3D gSldStack.length; gSldStack[ii] =3D new SldList(arr,gCurSld,fEnd); GoToSld( gSldStack[ii].mList[0].mSldHref ); } function PopSldList() { if (gSldStack[gSldStack.length-1].fEndShow) EndShow() else { gCurSld =3D gSldStack[gSldStack.length-1].mCurSld; gSldStack[gSldStack.length-1] =3D null; gSldStack.length--; var sldList =3D gSldStack[gSldStack.length-1]; GoToSld( sldList.mList[gCurSld - 1].mSldHref ); } } var custShowList=3Dnew Array(); /********************************************* Navigation button implementation There are 2 types of buttons: ImgBtn, TxtBtn implemented as function objects. They share a similiar interface so the event handlers can call SetActive, for example, on a button=20 object without needing to know exactly=20 what type of button it is. **********************************************/ //---------------------------------- function ImgBtn( oId,bId,w,action ) //---------------------------------- { var t=3Dthis t.Perform =3D _IBP t.SetActive =3D _IBSetA t.SetInactive=3D _IBSetI t.SetPressed =3D _IBSetP t.SetDisabled=3D _IBSetD t.Enabled =3D _IBSetE t.ChangeIcon =3D null t.UserAction =3D action t.ChgState =3D _IBUI t.mObjId =3D oId t.mBorderId=3D bId t.mWidth =3D w t.mIsOn =3D t.mCurState =3D 0 } function _IBSetA() { if( this.mIsOn ) { obj=3Dthis.ChgState( gHiliteClr,gShadowClr,2 ) obj.style.posTop=3D0 } } function _IBSetI() { if( this.mIsOn ) { obj=3Dthis.ChgState( gFaceClr,gFaceClr,1 ) obj.style.posTop=3D0=20 } } function _IBSetP() { if( this.mIsOn ) { obj=3Dthis.ChgState( gShadowClr,gHiliteClr,2 ) obj.style.posLeft+=3D1; obj.style.posTop+=3D1 } } function _IBSetD() { =20 obj=3Dthis.ChgState( gFaceClr,gFaceClr,0 ) obj.style.posTop=3D0=20 } function _IBSetE( state ) { var t=3Dthis GetObj( t.mBorderId ).style.visibility=3D"visible" if( state !=3D t.mIsOn ) { t.mIsOn=3Dstate if( state ) t.SetInactive() else t.SetDisabled() } } function _IBP() { var t=3Dthis if( t.mIsOn ) { if( t.UserAction !=3D null ) t.UserAction() if( t.ChangeIcon ) { obj=3DGetObj(t.mObjId) if( t.ChangeIcon() ) obj.style.posLeft=3Dobj.style.posLeft+(t.mCurState-4)*t.mWidth else obj.style.posLeft=3Dobj.style.posLeft+(t.mCurState-0)*t.mWidth } t.SetActive() } =20 } function _IBUI( clr1,clr2,nextState ) { var t=3Dthis SetBorder( GetObj( t.mBorderId ),clr1,clr2 ) obj=3DGetObj( t.mObjId ) obj.style.posLeft=3Dobj.style.posLeft+(t.mCurState-nextState)*t.mWidth-obj= .style.posTop t.mCurState=3DnextState return obj } //----------------------------------------- function TxtBtn( oId,oeId,action,chkState ) //----------------------------------------- { var t=3Dthis t.Perform =3D _TBP t.SetActive =3D _TBSetA t.SetInactive=3D _TBSetI t.SetPressed =3D _TBSetP t.SetDisabled=3D _TBSetD t.SetEnabled =3D _TBSetE t.GetState =3D chkState t.UserAction =3D action t.ChgState =3D _TBUI t.mObjId =3D oId t.m_elementsId=3D oeId t.mIsOn =3D 1 } function _TBSetA() { var t=3Dthis if( t.mIsOn && !t.GetState() ) t.ChgState( gHiliteClr,gShadowClr,0,0 ) } function _TBSetI() { var t=3Dthis if( t.mIsOn && !t.GetState() ) t.ChgState( gFaceClr,gFaceClr,0,0 ) } function _TBSetP() { if( this.mIsOn ) this.ChgState( gShadowClr,gHiliteClr,1,1 ) } function _TBSetD() { =20 this.ChgState( gFaceClr,gFaceClr,0,0 ) this.mIsOn =3D 0 } function _TBSetE() { var t=3Dthis if( !t.GetState() ) t.ChgState( gFaceClr,gFaceClr,0,0 ) else t.ChgState( gShadowClr,gHiliteClr,1,1 ) t.mIsOn =3D 1 } function _TBP() { var t=3Dthis if( t.mIsOn ) {=20 if( t.UserAction !=3D null ) t.UserAction() if( !t.GetState ) return if( t.GetState() ) t.SetPressed() else t.SetActive() } =20 } function _TBUI( clr1,clr2,lOffset,tOffset ) { SetBorder( GetObj( this.mObjId ),clr1,clr2 ) Offset( GetObj( this.m_elementsId ),lOffset,tOffset ) } function Offset( obj, top, left ){ obj.style.top=3Dtop; obj.style.left=3Dle= ft } function SetBorder( obj, upperLeft, lowerRight ) { s=3Dobj.style; s.borderStyle =3D "solid" s.borderWidth =3D 1=20 s.borderLeftColor =3D s.borderTopColor =3D upperLeft s.borderBottomColor=3D s.borderRightColor =3D lowerRight } function GetBtnObj(){ return gBtnArr[window.event.srcElement.id] } function BtnOnOver(){ b=3DGetBtnObj(); if( b !=3D null ) b.SetActive() } function BtnOnDown(){ b=3DGetBtnObj(); if( b !=3D null ) b.SetPressed() } function BtnOnOut(){ b=3DGetBtnObj(); if( b !=3D null ) b.SetInactive() } function BtnOnUp() { b=3DGetBtnObj() if( b !=3D null ) b.Perform() else Upd() } function GetNtsState(){ return parent.gNtsOpen } function GetOtlState(){ return parent.gOtlOpen } function GetOtlTxtState(){ return parent.gOtlTxtExp } function NtsBtnSetFlag( fVal ) { s=3Ddocument.all.item( this.m_flagId ).style s.display=3D"none" if( fVal ) s.display=3D"" else s.display=3D"none" } function _BSetA_Border(){ b =3D gBtnArr[this.mObjId]; if( b !=3D null ) b.S= etActive() } function _BSetI_Border(){ b =3D gBtnArr[this.mObjId]; if( b !=3D null ) b.S= etInactive() } function _BSetP_Border(){ b =3D gBtnArr[this.mObjId]; if( b !=3D null ) b.S= etPressed() } function _BSetA_BorderImg() {=20 b =3D gBtnArr[this.mBorderId]=20 if( b !=3D null && this.mIsOn && !b.GetState() ) { obj=3Dthis.ChgState( gHiliteClr,gShadowClr,2 ) obj.style.posTop=3D0 } } function _BSetI_BorderImg() {=20 b =3D gBtnArr[this.mBorderId] if( b !=3D null && this.mIsOn && !b.GetState() ) { obj=3Dthis.ChgState( gFaceClr,gFaceClr,1 ) obj.style.posTop=3D0 } } var gHiliteClr=3D"THREEDHIGHLIGHT",gShadowClr=3D"THREEDSHADOW",gFaceClr=3D"= THREEDFACE" var gBtnArr =3D new Array() gBtnArr["nb_otl"] =3D new TxtBtn( "nb_otl","nb_otlElem",parent.ToggleOtlPan= e,GetOtlState ) gBtnArr["nb_otlElem"] =3D new TxtBtn( "nb_otl","nb_otlElem",parent.ToggleOt= lPane,GetOtlState ) gBtnArr["nb_nts"] =3D new ImgBtn( "nb_nts","nb_ntsBorder",10,parent.ToggleN= tsPane ) gBtnArr["nb_nts"].SetActive =3D _BSetA_BorderImg; gBtnArr["nb_nts"].SetInactive =3D _BSetI_BorderImg; gBtnArr["nb_ntsBorder"] =3D new TxtBtn( "nb_ntsBorder","nb_ntsElem",parent.= ToggleNtsPane,GetNtsState ) gBtnArr["nb_ntsElem"] =3D new TxtBtn( "nb_ntsBorder","nb_ntsElem",parent.To= ggleNtsPane,GetNtsState ) gBtnArr["nb_prevBorder"] =3D gBtnArr["nb_prev"]=3D new ImgBtn( "nb_prev","n= b_prevBorder",30,parent.GoToPrevSld ) gBtnArr["nb_nextBorder"] =3D gBtnArr["nb_next"]=3D new ImgBtn( "nb_next","n= b_nextBorder",30,parent.GoToNextSld ) gBtnArr["nb_sldshw"]=3D new ImgBtn( "nb_sldshw","nb_sldshwBorder",18,parent= .FullScreen ) gBtnArr["nb_sldshwBorder"] =3D new TxtBtn( "nb_sldshw","nb_sldshwBorder",pa= rent.FullScreen,null ) gBtnArr["nb_sldshwBorder"].SetActive =3D _BSetA_Border; gBtnArr["nb_sldshwBorder"].SetInactive =3D _BSetI_Border; gBtnArr["nb_sldshwText"] =3D new TxtBtn( "nb_sldshw","nb_sldshwText",parent= .FullScreen,null ) gBtnArr["nb_sldshwText"].SetActive =3D _BSetA_Border; gBtnArr["nb_sldshwText"].SetInactive =3D _BSetI_Border; gBtnArr["nb_voice"] =3D gBtnArr["nb_voiceBorder"] =3D new ImgBtn( "nb_voice= ","nb_voiceBorder",18,parent.ToggleVNarration ) gBtnArr["nb_otlTxtBorder"] =3D gBtnArr["nb_otlTxt"]=3D new ImgBtn( "nb_otlT= xt","nb_otlTxtBorder",23,parent.ToggleOtlText ) gBtnArr["nb_ntsBorder"].m_flagId=3D "nb_nts" gBtnArr["nb_ntsBorder"].SetFlag =3D NtsBtnSetFlag gBtnArr["nb_otlTxt"].ChangeIcon=3D GetOtlTxtState /********************************************* Context menu implementation _CM() is the function that's hooked up to the oncontextmenu event. Once we're asked to show the menu, we first build it by creating DIVs on-the-fly. Then we position it=20 within the screen area so it doesn't get clipped. Creating the DIVs using createElement() means we don't have to write out any extra HTML into the slide HTML files. **********************************************/ var sNext=3D"Next",sPrev=3D"Previous",sEnd=3D"End Show",sFont=3D"Arial",sAr= row=3D"Arrow",sFreeform=3D"Freeform",sRect=3D"Rectangle",sOval=3D"Oval" function ShowMenu() { BuildMenu(); var doc=3DPPTSld.document.body,x=3DPPTSld.event.clientX+doc.scrollLeft,y= =3DPPTSld.event.clientY+doc.scrollTop m =3D PPTSld.document.all.item("ctxtmenu") m.style.pixelLeft=3Dx if( (x+m.scrollWidth > doc.clientWidth)&&(x-m.scrollWidth > 0) ) m.style.pixelLeft=3Dx-m.scrollWidth m.style.pixelTop=3Dy if( (y+m.scrollHeight > doc.clientHeight)&&(y-m.scrollHeight > 0) ) m.style.pixelTop=3Dy-m.scrollHeight m.style.display=3D"" } function _CM() { if( !parent.IsFullScrMode() ) return; if(!PPTSld.event.ctrlKey) { ShowMenu() return false } else HideMenu() } function BuildMenu() { if( PPTSld.document.all.item("ctxtmenu") ) return var mObj=3DCreateItem( PPTSld.document.body ) mObj.id=3D"ctxtmenu" mObj.style.visibility=3D"hidden" var s=3DmObj.style s.position=3D"absolute" s.cursor=3D"default" s.width=3D"120px" SetCMBorder(mObj,"menu","black") var iObj=3DCreateItem( mObj ) SetCMBorder( iObj, "threedhighlight","threedshadow" ) iObj.style.padding=3D2 CreateMenuItem( iObj,sNext,M_GoNextSld,M_True ) CreateMenuItem( iObj,sPrev,M_GoPrevSld,M_HasPrevSld ) =09 CreateSeparator( iObj ) CreateMenuItem( iObj,sEnd,M_End,M_True ) mObj.style.visibility=3D"visible" } function Cancel() { window.event.cancelBubble=3Dtrue; window.event.returnVa= lue=3Dfalse } function Highlight() { ChangeClr("activecaption","threedhighlight") } function Deselect() { ChangeClr("threedface","menutext") } function Perform() { e=3DPPTSld.event.srcElement if( e.type=3D=3D"menuitem" && e.IsActive() ) e.Action() else PPTSld.event.cancelBubble=3Dtrue } function ChangeClr( bg,clr ) { e=3DPPTSld.event.srcElement if( e.type=3D=3D"menuitem" && e.IsActive() ) { e.style.backgroundColor=3Dbg e.style.color=3Dclr } } function M_HasPrevSld() { return( parent.HasPrevSld() ) } function M_GoNextSld() { if( gIsEndShow ) M_End(); else GoToNextSld() } function M_GoPrevSld() { if( gIsEndShow ) { gIsEndShow=3D0; history.back();= PPTSld.event.cancelBubble=3Dtrue; } else GoToPrevSld() } function M_True() { return true } function M_End() { window.close( self ) } function CreateMenuItem( node,text,action,eval ) { var e=3DCreateItem( node ) e.type=3D"menuitem" e.Action=3Daction e.IsActive=3Deval e.innerHTML=3Dtext if( !e.IsActive() ) e.style.color=3D"threedshadow" e.onclick=3DPerform e.onmouseover=3DHighlight e.onmouseout=3DDeselect s=3De.style; s.fontFamily=3DsFont s.fontSize=3D"9pt" s.paddingLeft=3D2 } function CreateSeparator( node ) { var sObj=3DCreateItem( node ) SetCMBorder(sObj,"menu","menu") var s=3DsObj.style s.borderTopColor=3D"threedshadow" s.borderBottomColor=3D"threedhighlight" s.height=3D1 s.fontSize=3D"0px" } function CreateItem( node ) { var elem=3DPPTSld.document.createElement("DIV") node.insertBefore( elem ) return elem } function SetCMBorder( o,ltClr,rbClr ) { var s=3Do.style s.backgroundColor=3D"menu" s.borderStyle=3D"solid" s.borderWidth=3D1 s.borderColor=3DltClr+" "+rbClr+" "+rbClr+" "+ltClr } ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/fullscreen.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/notes_flag.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhCgAKAPcAAAAAAIAAAACAAICAAAAAgIAAgACAgICAgMwENMTExPz8/AAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAMDAwP8AAAD/AP//AAAA//8A/wD//////ywAAAAACgAKAEAIKgDx4UNA sKDAgQUTJiCogGHDhBAfFlRAMSFCiAguTozYUGJEiAk0EhQYEAA7 ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/buttons.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhWAESAPf4AAAAAIAAAACAAICAAAAAgIAAgACAgICAgAQEBISEBASEBISEhAQEhMTExAQE /KTM9Pz8/ERERPz8BAT8/KSkpGRkhMTcxCRkxAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAMDAwP8AAAD/AP//AAAA//8A/wD//////yH5BAEAAPgALAAAAABYARIA QAj/APEJHEiwoMGDCBMqXMiwocOHECNKnEixosWLGCEiQKCRo8YDIEHig2DxAD4LKD1avDDhgUuV GUOGbHBR5QGYFBG4fHAB58EKECJEwCfUYAWPFGAygLCRKQIIUKM6WAohKUGgCikcFWh1INWoYKVS 7SrQ41GbIhGYLAuVQVOoC+IyXUuUAkG1HE3KFDhAwkgJc5/qDZmxsOHDiBMrXsy4sePDGyP7lChT 5MULmDPnlDw5YmW6FTNrfgi0aNGEZPEtbfo2bNTUpYeeRph69dPWrqvCNFuBIGG1A59CYPAVQtwF cw0OxWdTIOiBCQAjaAB17fOFII8voGmRc+eOkilm/z9OvTtnjN4hYk1YoT3H2rnBOphPAB9skgq3 2lcaX/5YnJVt9BloAar12UEIRGCZdQghMABI1Tn32IQUVthYexhmqGGGMBHAgIfEhSiiiATAtOGJ GnYI4ogsEldicAYOGNJGZaml3Y0L3NTZUBz1xlB0PUoUI0jlVWRSVN89xBKSGB1YU1TMoRfVBEle hR9HQs1GEHxQ3RZZbveZthxt/LEmXHyp5XWABSCpaRJwbM13gAACPHVccgJFgF+NEhqUAEkQSCfc ddhVhh5dVTaEAEsTUNlkZUWKN9BNGDE6QU8OrSdbllzpxyVTTrU21Uj3scfhp7nNpyoDaTIEJ3P9 If8J2kbLNYegg9JRBwGhFvbq66+ZUiDssMQWK2yHxiZLrInKNotss8l+B5yBrr5p2UIJvortANoC 6+234IbLla/elRtZjeamh5CC3Sb0YLvixivvYkDFGlZqBNh7r4n6goVvv6/ZlCicN+kL71ALTnpQ dCIZp7CihkLA3UQmoWRBogyxtBPGCTnZncVR1rSTo5nuydC/Eo8kUH+lOoTyyvjoCuZu+PjYIKLD rZybtrM1d10C0QXKEVz48GrQkEeWdFJKlbb0UmEeV0SzyC6RvNB646LWIVjUNeC1zAFb+RDKXksM 9r531bwmpQW9+hQDDsx5pqwDRWBXcFES2hc+gEn/wJGdEEWdE6LoWcoxQweaTNmkhydkKaYMYY2Q p1unbLl/pPKbn3v7EZRvrKvqlja2ONvrtoIw9tn2g32/tQBlhtYkU+MNikZ7QYlPDPuMldpOmuJX nVo5VF3HjI+q89mteX5IDd/fVFClma5kiE4f2XUJhlz09gj2NbTDRifkmu7zXjR++RVJ/lPznuvr QH2iD6S+UewP9Dnon6d2NLwN8n90BB6hC68cFMCHoe+ACASP9c4DowUyEF0OPFcDI0ij/VXPaAKC UfhS95AKGoQ7IBRICI1HwhGaUIQoLGEKT6jCFrLwhSuMoQtlCMMZ2rCGOKShDm+4wxzy8Ic+DGIP B4cIRCKGMCAAOy== ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/frame.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" Beverage Management ------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/outline.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii"
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------=_NextPart_01C673B4.D668AE90 Content-Location: file:///C:/14882234/Beveragemanagement_files/filelist.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8"